Facing a disintegrating home life and trouble at school, teenager Ian McDermott runs away with his younger brother to Washington State in search of safety, justice, redemption, and their long-absent father.[...]

In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-[...]